Privacy Policy & Cookie Policy

Privacy policy

The protection of your personal data is very important to us. We do everything we can to handle your personal information as carefully as we wish for all online shops where we purchase. It goes without saying that we strictly adhere to the rules of applicable data protection law.

In the following statement, we will give you an overview of what data we and our partners collect from you when using our online shop and our services and how we ensure the protection of this data. We have made every effort to make this information comprehensible and well structured. If you still have questions, you can of course always contact us.

The body responsible for collecting, processing and using your personal data is Kdooh; Berberis 6; 3247 DS Dirksland.

Contact us

When you write us an email, the data you have provided to process your request and in case of further questions will be stored with us for 6 months. We will not pass this information on without your permission.

Encryption and security of data

To prevent data stored with us from being lost or misused, we take extensive technical and operational security measures, which are regularly evaluated and adapted to technological progress.

Every order in our webshop is processed encrypted (256-bit Secure Socket Layer). The encryption ensures that no information can be passed on to unauthorized third parties. You can see whether an individual page of our site is sent encrypted by the closed display of the key or lock symbol in the status or address bar of your browser.

The transfer of data to third parties

We will never pass on your personal data to third parties without your express and revocable consent at any time - exceptions to this principle are listed and justified in the appropriate places in this statement. In the few cases where data is transferred, the scope of the personal data transferred is limited to the necessary minimum. However, we reserve the right to disclose personal information to third parties if we are required to do so by law or if such transfer is necessary to protect our rights or those of third parties.

Right to information

You have the right to request information about your stored data free of charge and a right to rectification, blocking, limitation, data portability, revocation, objection or deletion of this data, unless this is due to tax provisions and / or provisions from the commercial law is not possible. You can contact us via [email protected] or by telephone via +31 (0)85 303 6300.

If you think that the processing of your data is against data protection legislation or that your data protection claim has been harmed in some way, you can of course file a complaint with the supervisory authority. In the Netherlands, this is the AP (Dutch Data Protection Authority).

Collection of data when using our website

By using our website you agree that your data will be processed as follows. You can visit our website without providing any information about your person. If you only visit our website, we do not store any information about you.

Use of IP addresses on the basis of the legal basis "legitimate interest"

Your IP address will in principle be recorded, the last 8 Bit of the IP address will be deleted and remain anonymous as a result. This means that only rough localization is possible.

The relationships with our web analysis providers are based on standard contractual provisions or an adequacy decision by the European Commission ("privacy shield"). We have concluded an order processing contract with all our order processors.

Data processing takes place on the basis of the legal provisions of § 96 Par. 3 telecommunications legislation as well as article 6 paragraph 1 lit a (consent) as well as f (legitimate interest) of the privacy policy basic legislation.

Our interest in the sense of the privacy policy basic legislation (legitimate interest) is the improvement of our offer and our website. Since the privacy of our customers is important to us, the customer data is pseudonymised.

The customer data is stored indefinitely.

Use of cookies

Our website uses cookies to enable you to use certain functions (e.g. to store a product in your shopping cart and to save your chosen language). Most cookies that you use are deleted from your hard drive after your browser session. Other cookies remain on your computer and allow us to recognize your computer again on your next visit. Cookies are small text files that are sent to your computer by our web servers and that do not contain any personal information. Cookies cannot damage your computer and you can view and delete them at any time. (Manuals for this can be found in the Help function of your browser).

Our cookies are divided into the following categories:

Essential: These cookies are necessary to guarantee the basic functionalities of our website.

Functional: These cookies ensure that data from your session is saved, so that you can resume the session when you return to the website later.

Performance: These cookies enable us to analyze the use of the website and thus measure and improve performance.

Marketing: We or our advertising partners use these cookies to place advertisements on platforms that are relevant to you.

You can prevent the installation of cookies with a corresponding setting of your browser software. However, we point out that in this case you will not be able to fully use all functions of our website.

Our partner companies are not permitted to collect, process or use personal data through our website by means of cookies. Nevertheless, we would like to introduce you to the following partner companies that use cookies and / or collect user data on our website.

Google Analytics

We use Google Analytics, an internal analysis service from Google Inc. ("Google") (1600 Amphitheater Parkway Mountain View, CA 94043, USA;).

Google Analytics also uses cookies (see above). The information generated by these cookies about your use of this website (including your secreted IP address) is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of this website, to compile reports on website activity and to provide other services related to website and internet usage. Google may also supply this information to third parties if required by law or if third parties process this data on behalf of Google. Under no circumstances will Google link your IP address with other Google data.

Facebook Plugins

Our website uses plugins of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the suffix "social plugin from Facebook" or. "Facebook Social Plugin". You can find an overview of the Facebook plugins and their appearance here. When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted from Facebook directly to your browser and incorporated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook.

This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can link the visit to our website directly with your Facebook profile. If you respond to the plugins, for example by clicking on the "like" button or by commenting, this information will also be transmitted directly to a Facebook server and stored there. The information can also (depending on your privacy settings at Facebook) be published on your Facebook profile and shown to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook and your rights and setting options to protect your privacy can be found in the Facebook privacy statement. If you do not want Facebook to link the data collected via our website directly to your Facebook profile, you must first log out of Facebook when you visit our website. You can also completely prevent the loading of the Facebook plugins with add-ons for your browser.

Pinterest

Our website uses plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA ("Pinterest"). The plugins are marked with a Pinterest logo, for example in the shape of a red "P". When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Pinterest's servers. The content of the plugin is transmitted by Pinterest directly to your browser and included on the page. Through this integration, Pinterest receives the information that your browser has called up the corresponding page of our website, even if you do not have a Pinterest profile or are not currently logged in to Pinterest. This information (including your IP address) is transmitted from your browser directly to a Pinterest server in the USA and stored there. If you are logged in to Pinterest, Pinterest can directly link the visit to our website with your Pinterest account. If you respond to the plugins, for example by clicking the "Pin it" button, this information is also transmitted directly to a Pinterest server and stored there. The information will also be published on your Pinterest account and displayed there to your contacts. The purpose and scope of data collection and the further processing and use of the data by Pinterest and your rights and setting options to protect your privacy can be found in Pinterest's privacy statement. If you do not want Pinterest to link the data collected through our website directly to your Pinterest account, you must first log out of Pinterest when you visit our website. You can also completely prevent the loading of the Pinterest plugins with add-ons for your browser, e.g. with the script blocker NoScript.

Instagram

Our website uses plugins of the social network Instagram, which is operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.

If you are logged in to Instagram, you can link the content of our internet sites with your Instagram Profile by clicking the Instagram button. This allows Instagram to directly link the visit to our website with your Instagram account. We would like to point out that we as the provider of the sites have no knowledge of the content of the data transferred and their use by Instagram.

More information about this can be found on the privacy policy of Instagram:

http://instagram.com/about/legal/privacy/.

Use of Google Adwords Conversions Tracking

We use the online advertising program "Google AdWords" and as part of Google AdWords conversion tracking. Google Conversions Tracking is an analysis service from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google").

If you click on an ad linked from Google, a conversion tracking cookie is stored on your hard drive. These cookies expire after 30 days, do not retain any personal data, nor do they serve for personal identification.

If you visit certain internet sites on our website and the cookie is not yet invalid, Google and we can recognize that you have clicked on the ad and were forwarded to this site. Each Google AdWords customer receives a different cookie. As a result, there is no possibility that cookies can be tracked via the websites of AdWords customers.

This information, which can be tracked with the help of the conversion cookie, should in fact evaluate conversion statistics for AdWords customers who have also decided to use conversion tracking.

This notifies customers of the total number of users who clicked on their ad and were redirected to a site equipped with a conversion tracking tag. However, they do not receive any information with which users can personally identify themselves.

If you do not want to participate in this tracking system, you can revoke its use if you prevent the installation of cookies by a specific setting in your browser software (de-activation option). You will then not be included in the conversion tracking statistics.

For further information as well as the privacy policy of Google, please visit:

http://www.google.com/policies/technologies/ads/,

http://www.google.nl/policies/privacy/

Facebook Pixels

This website uses the remarketing function “Custom Audiences” from Facebook Inc. ("Facebook"). This function is used to present interest-based advertisements ("Facebook Ads") to visitors to this website as part of their visit to the social network Facebook.

For this purpose, the Facebook remarketing tag was implemented on this website. During the visit to the website, a direct connection to the Facebook servers is established via this tag. The Facebook server will be informed that you have visited this website and Facebook will link this information with your personal Facebook account.

More information about the collection and use of your data by Facebook, as well as about your rights and options to protect your privacy, can be found in Facebook's privacy policy under:

https://www.facebook.com/about/privacy/

Alternatively, you can use the remarketing function “custom audiences” under

https://www.facebook.com/settings/?tab=ads#_=_

de-activate. However, you must be logged in to Facebook for this.

As part of retargeting and banner advertising, we use third-party services that place cookies on our site. This concerns the following provider like such:

Doubleclick by Google, Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA; https://www.google.nl/intl/nl/policies/technologies/ads/

Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy

Criteo CIL, 32 Rue Blanche, 75009 Paris, France; http://www.criteo.com/en/privacy/ful-privacy-text/

Collection of data with an order

During the ordering process we collect and store personal data (especially first and last name, address, telephone number and e-mail address). This information is primarily used to process your order and to be able to contact you in connection with the order. Before delivery, we pass on your personal data to the company that has been ordered to ship.

In addition to processing your data that serves to process your order, as well as for any return, we also use your data, which was collected during the ordering process, to keep in touch with you regarding post-selected marketing campaigns as well as for market research for our own purposes.

You can revoke the use of your personal data for advertising purposes at any time without incurring other than the corresponding postage via basic rate. A communication by post or email to the contact address listed under the basic principles is sufficient for this.

If you cancel the order, the data stored with us will be deleted.

In the case of an ordered closure, all data resulting from this contract will be stored for the duration of the tax retention legislation (7 years). Possibly also longer if there is a well-founded interest in this.

The data name, address, purchased products and purchase date are also stored for as long as the warranty period for the product is. Data processing takes place on the basis of the legal provisions of § 96 Par. 3 telecommunications legislation as well as article 6 paragraph 1 lit a (consent) and / and also b (necessary for contract performance) of the privacy policy basic legislation.

Storage of credit card information

If you pay with us with a credit card, your credit card details will not be collected, stored and processed by us, but directly by our payment service provider Mollie.

Facebook login during the ordering process

If you place your order using your Facebook login, we will collect and store your Facebook ID as part of your customer data. However, no information about your order will be passed on to Facebook.

Google login during the ordering process

If you place your order using your Google login, we collect your Google ID and store it as part of your customer data. However, no information about your order will be passed on to Google.

Postpay

The personal data and/or company data that you provide to Kdooh in the context of an order that uses post-payment, are used by us - or by third parties to whom the claims are transferred - for, among other things:
a) risk analyzes and creditworthiness testing in order to avoid over-crediting;
b) ensuring that the communication, administration, customer relationship management, invoicing and collection of claims arising from the post-payment service proceed in a correct manner;
c) the prevention, detection and combating of fraud or irregularities;
d) Approaching you for (direct) marketing purposes, provided this is done within the framework of the General Data Protection Regulation.

For a complete overview of the processing that takes place when paying afterwards, we refer you to the Privacy Statement of the payment provider you have chosen.

Log files

With every call-up to our sites, user data is transmitted by every Internet browser and stored in log files, the so-called server log files. The data files stored here retain the following data: date and time of the call, name of the site visited, IP address, referrer URL (origin URL from which you came to the website), the amount of data transferred, as well as product and version information of the browser used.

These log file data files are evaluated by us in order to further improve our offer and our shop and to make them more user-friendly, to be able to identify and resolve errors more quickly and to manage our server capacity.

At the same time, we use log file data files to fend off hacker attacks on our shop, e.g. as part of so-called distributed denial of service attacks, which are intended to block access to our shop by nuisance with requests.

Collection of data when registering for the newsletter

If you sign up for our newsletter, we will save the information you provided when you registered and use this information for our own advertising by email. In order to provide you with information in a targeted manner, we also collect and process the voluntarily submitted data from you.

Your e-mail address and other data provided during registration for the newsletter will not be passed on to other companies.

You can easily revoke your consent to the promotional use of your e-mail address at any time (e.g. by e-mail to [email protected]), or via a link called "Unsubscribe", which is provided in all sent promotional emails. This cancellation will of course take place without incurring other costs than the shipping costs according to the basic rate.